Please read these Terms & Conditions carefully before creating an account on 21 Game. This document constitutes a legally binding agreement between you and us.
These core principles form the foundation of our Terms & Conditions — in short, this is our promise to you.
All games on 21 Game run on third-party audited RNG systems. Any form of manipulation is strictly prohibited.
Only Bangladeshi citizens aged 18 or above are eligible to open an account on 21 Game.
Only one account is permitted per person. If two accounts are found, both may be suspended.
In accordance with 21 Game's payment policy, valid withdrawal requests are processed within a maximum of 30 minutes.
Your personal information is fully secure on 21 Game. We adhere to SSL encryption and strict data protection standards.
21 Game is committed to responsible gaming. Limit-setting and self-exclusion tools are available at all times.
Important: By registering an account or using our services on 21 Game, you are deemed to have read and agreed to these Terms & Conditions in full. If you do not agree, please refrain from using our services.
These Terms & Conditions constitute a legally binding agreement between 21 Game (hereinafter referred to as "21 Game", "we", or "us") and the user of our platform (hereinafter referred to as "you", "member", or "user"). By accessing 21 Game's website or mobile application, you agree to be bound by these Terms & Conditions.
21 Game operates as an internationally licensed online gaming operator. Our goal is to provide users in Bangladesh with a safe, fair, and enjoyable gaming environment.
21 Game's services include: online casino games, live dealer games, slots, Sports Betting, crash games, and other entertainment gaming products. Each service may have its own specific rules, which apply alongside these general Terms & Conditions.
21 Game reserves the right to modify these Terms & Conditions at any time. For significant changes, we will notify you via app notification or email. Continued use of our services after any changes have been made will be considered acceptance of the updated Terms & Conditions.
These Terms & Conditions shall be interpreted in accordance with the applicable laws of Bangladesh. In the event of any dispute, resolution through mutual discussion will be prioritised.
The following conditions must be met to open an account on 21 Game. These requirements are in place for the safety of all our members.
You must be at least 18 years of age to register on 21 Game. 21 Game strongly discourages minors from gaming, and if any member is found to be under 18, their account will be terminated immediately and all balances may be forfeited.
Only one account is permitted per individual, household, IP address, or mobile device. If multiple accounts are found belonging to the same person:
You must provide accurate and truthful information when registering. Providing false information may result in account termination. Your name, date of birth, mobile number, and banking details must match your official ID.
21 Game reserves the right to request identity verification (KYC) at any time. KYC is mandatory before your first withdrawal or for any withdrawal exceeding BDT 30,000. Required documents:
Once KYC is complete, a "Verified" badge is added to your account and withdrawal limits are increased. The KYC process is typically completed within 24 hours.
21 Game's payment policy is fully transparent. Detailed deposit and withdrawal rules are provided below.
| Method | Minimum | Maximum / Transaction | Processing Time |
|---|---|---|---|
| 📱 bKash | BDT 300 | BDT 50,000 | Instant |
| 💚 Nagad | BDT 300 | BDT 40,000 | Instant |
| 🧡 Rocket | BDT 300 | BDT 30,000 | Instant |
| 🏦 Bank Transfer | BDT 5,000 | BDT 5,00,000 | 1–3 Business Days |
The following conditions must be met before making a withdrawal:
Depositing or withdrawing via another person's mobile banking or bank account is strictly prohibited on 21 Game. Violation of this rule may result in account termination.
21 Game will never call or message you asking you to send money directly to a personal account. If you receive any such request, treat it as fraud.
21 Game's bonus system is transparent and governed by clearly defined rules. Please read the terms carefully before claiming any bonus.
Each bonus comes with a Wagering Requirement (WR). For example, a WR of 10x means that if you receive a BDT 1,000 bonus, you must place BDT 10,000 in bets before you can withdraw the bonus funds.
Each bonus has a set expiry period. Any unused bonus will be automatically cancelled upon expiry. Bonuses typically expire within 7 to 30 days.
Bonus abuse — such as claiming the same bonus across multiple accounts, arbitrage betting, or violating promotion terms — is strictly prohibited on 21 Game. If such activity is detected, the bonus and any related winnings will be voided.
All games on 21 Game are conducted in a fair and transparent manner. Detailed gaming rules are outlined below.
All game outcomes are determined by an RNG (Random Number Generator) or live real-world events. 21 Game does not interfere with the outcome of any game. Regular third-party audits are conducted to ensure that all results are completely random.
In the event of a technical issue during gameplay (such as internet disconnection or server downtime), 21 Game follows the policy outlined below:
In Sports Betting, if a match is cancelled or postponed, the bet is generally voided and the stake is refunded. In live betting, any bet placed after an event has concluded will be considered void.
The following activities are strictly prohibited on the 21 Game platform. Any violation may result in immediate account suspension.
21 Game uses advanced technology to detect all forms of irregular activity. If suspicious activity is identified, the account may be suspended immediately and, where necessary, reported to the relevant law enforcement authorities.
21 Game may close an account without prior notice in the following circumstances:
You may close your account at any time. Please withdraw all balances before doing so. Contact us via live chat or support email and our team will assist you.
An account may be marked as "inactive" if there are no transactions for 12 consecutive months. A monthly maintenance fee may apply to inactive accounts.
21 Game believes gaming is for entertainment, not addiction. We encourage all members to play responsibly and enjoy gaming in a healthy way.
If you feel that gaming is becoming difficult to control, you can temporarily or permanently close your account. Self-exclusion periods: 24 hours, 7 days, 30 days, or permanent.
On 21 Game, you can set the following limits yourself:
If you experience any gaming issues, our support team is here to help. For more information, visit our Responsible Gaming Page See.
21 Game takes your personal information very seriously. Below is a summary of how we collect and use your data.
21 Game collects the following information: name, date of birth, mobile number, payment details, gaming history, and device information. This data is used to provide our services, ensure security, and meet legal requirements.
21 Game does not sell your information to third parties. However, your data may be shared in the following cases:
For more information, visit our Privacy Policy Read.
21 Game reserves the right to change, update, or amend these Terms & Conditions at any time.
For significant changes, 21 Game will provide at least 7 days' notice via app notification or email. Minor changes may take effect without prior notice.
If you have any questions about these Terms & Conditions or our services, please contact our support team. Our support team is available 24 hours a day to assist you.
Email: [email protected]
These Terms & Conditions have been prepared in English. The English version shall always be considered the authoritative version. In the event of any conflict with a version in another language, the English version shall prevail.
Our rules are completely transparent. Join 21 Game and enjoy a safe, fun gaming experience.