Stay in control — these tools on 21 Game are designed for exactly that
On 21 Game, you can set your own daily, weekly, and monthly deposit limits. Once a limit is set, it takes effect immediately.
After a set loss amount, 21 Game can automatically end your session. This is one of the most effective ways to protect your funds.
Set a maximum time limit for each gaming session. Once the limit is reached, 21 game will remind you to take a break.
Take a temporary break from 24 hours up to 6 weeks. During this period, you will also stop receiving any marketing messages from 21 Game.
If you need an extended break, you can temporarily or permanently close your account yourself. Making that decision takes real courage.
If you have any concerns about your gaming, 21 Game's support team is available at any time. No judgment — just help.
Responsible Gaming on 21 Game means keeping gaming as a form of entertainment — not a source of income or a way to escape problems. We want your time on 21 Game to be enjoyable, not at the expense of family time or work.
Many people in Bangladesh are new to online gaming and may not know when to stop or how much time or money is reasonable to spend. 21 game believes in building that awareness. Our platform offers a range of tools to help you monitor your gaming habits and set limits whenever you need to.
Responsible Gaming does not mean you have to stop playing. It means keeping gaming as a positive part of your life — where you stay in control, not the game.
21 Game's responsible gaming policy is not merely a legal obligation — it is born from a genuine sense of duty toward every one of our members.
At 21 Game, we want you to recognize when gaming is becoming a problem. If you notice any of the warning signs below, it is time to take action.
If three or more of these signs apply to you, please reach out to the 21 Game support team or consider self-exclusion.
Answer this short self-assessment on 21 Game honestly. This is not a test — it is an opportunity for self-awareness.
Result Assessment: If most of your answers are "Yes," consider using 21 game's self-exclusion or limit-setting features. You can reach out to our support team before telling anyone else — we don't judge.
Setting limits on 21 Game is simple and is your best financial safeguard. Setting a limit is not a sign of weakness — it is a sign of maturity.
| Limit Type | Duration | Takes effect | Can be changed |
|---|---|---|---|
| 💰 Deposit Limit | Daily / Weekly / Monthly | Immediately | After 7 days (reductions take effect immediately) |
| 📉 Loss Limit | Daily / Weekly / Monthly | Immediately | After 7 days |
| ⏱️ Session Time Limit | Per session | Immediately | At any time |
| ⏸️ Cooling-Off | 24 hours — 6 weeks | Immediately | After the period ends |
Log in to your account on 21 Game and click on the profile icon.
Go to the "Responsible Gaming" section in your Account Settings.
Choose the type of limit you want to set — deposit, loss, or time.
Set a realistic limit that reflects your means and goals.
Once a limit is confirmed, it takes effect immediately. An waiting period applies before any limit can be increased.
Self-exclusion means choosing to temporarily or permanently close your own account. At 21 game, this option is completely judgment-free — we understand it is not an easy decision to make.
Choosing to self-exclude does not mean you are weak — it is a smart and courageous step. 21 game respects that decision and offers its full support.
21 Game strictly enforces an 18+ policy. Keeping children and teenagers away from online gaming is not just our responsibility — it is a family responsibility too.
If you become aware that a minor is using 21 Game, please contact our support immediately. We will take prompt action.
Gaming addiction is a real issue, and you do not have to face it alone. Beyond the 21 Game support team, professional help is also available.
Seeking help from a psychologist or counselor for gaming addiction is nothing to be ashamed of — it is the smart thing to do. A trusted person in your life — family, a friend, or a doctor — can support you through this journey.
Talk openly with the people close to you. They are your greatest source of support.
Seek professional help from a psychiatrist or counselor.
Our support team will listen without judgment.