21 Game FAQ — All Your Questions Answered in One Place

No. Under 21 Game's policy, each person is allowed only one account. If multiple accounts are found linked to the same mobile number, device, or ID, all associated accounts may be suspended.

You must be at least 18 years old to register at 21 Game. Any account found to belong to a minor will be closed immediately, and deposited funds will not be refunded.

On the login page and click on the "Forgot Password?" option. An OTP will be sent to your registered mobile number. Use that OTP to set a new password. If you run into any issues, contact support.

KYC (Know Your Customer) verification is part of 21 Game's security policy. Before making a withdrawal, you will need to upload a photo of your National ID or passport. Verification is usually completed within 24 hours.

bKash and Nagad deposits are usually credited to your 21 Game account within 1–5 minutes. Bank transfers may take 1–3 business days. If there's a delay, send a screenshot of your transaction to support.

No, 21 Game charges no hidden fees on deposits. The full amount you send will be credited to your account. However, your mobile banking provider may apply their own transaction fees.

The maximum deposit per transaction at 21 Game depends on the payment method. Typically, bKash and Nagad allow up to BDT 25,000, while bank transfers may allow higher amounts. Contact support for more details.

The minimum withdrawal amount at 21 Game is BDT 500. The maximum daily withdrawal limit is determined by your account verification level.

Common reasons for a withdrawal rejection at 21 Game include: incomplete KYC, unmet bonus wagering requirements, or mismatched account details. Contact live chat support to find out the reason and get it resolved.

Yes, 21 Game requires KYC verification before your first withdrawal for security purposes. Please upload a clear photo of your National ID or passport. Once verified, you can proceed with withdrawals.

Yes, withdrawing bonuses from 21 Game generally requires meeting wagering requirements, which may vary for each bonus. For full details, Promotions Page View or Terms & Conditions Read.

When someone registers at 21 Game using your referral code and makes their first deposit, both you and your friend will receive a bonus. You can find your referral code in the Account section.

Bonus balance cannot be withdrawn directly at 21 Game. Only after the wagering requirements are met will your bonus winnings be transferred to your main balance and become available for withdrawal.

21 Game's Sports BettingThe minimum bet at - generally starts from BDT 20. Limits may vary depending on the match and market type.

If a game disconnects mid-round due to internet issues, 21 Game's system will automatically cancel the round and refund your stake. For server-related issues, please contact support.

Yes! The 21 Game website is fully mobile-optimized. Dedicated apps are also available for both Android and iOS. On the download page and download the app.

No, 21 Game will never call or message you asking for your password, OTP, or banking details. Any such contact is a scam. Please report it to our support team immediately.

After logging in to 21 Game, go to Profile Settings and enable 2FA under the Security section. From then on, you will need to enter the OTP sent to your mobile each time you log in. This is the best way to protect your account.

21 Game's live chat typically responds within 2 minutes on average. Email inquiries generally receive a detailed reply within 24 hours.

To temporarily or permanently close your account, please contact support, or Responsible Gaming Go to the page and select the self-exclusion option. If you have a remaining balance, please withdraw it first.